Feedback Skills Will Help You Avoid A Toxic Work Environment
Feedback. This simple word, and the action it represents, has the power to create an open, positive and healthy workplace. When absent, it has the power to promote a toxic work environment. Feedback is an integral part of organizational life. Evaluations, performance reviews, contract renewals, renegotiations, and day-to-day team conversations that move projects along all require the ability to give and receive feedback. So how does this skill, or specifically the lack of it, lead to toxic... Read more →
Toxic Work Environment: The number one stopper for effective teaming
Gossip is the number one killer of Trust of Communication in teams. Ninety percent of behaviors that break trust and lead to toxic work environments are small, subtle, and unintentional. Most often, we don’t mean to break each other’s trust, but we all do. One of the most common ways this happens in the workplace is through gossip. Working with teams worldwide, team trust assessment results have found that they all share a propensity to... Read more →
3 Benefits of Allowing Other People to Make Decisions
Trust of Capability Handing over the reins. Letting people work autonomously. Encouraging others to voice their opinions, call the shots, and make the decisions. These are all easier said than done, right? Especially when the margins are slim and the competition so fierce. And now, with the uncertainty that has taken the world hostage the stakes are even higher. But, trusting in the capability of your team, your staff, and those your work with is the... Read more →
The Power Of Trust Building® in Uncertain Times
During these challenging times, people are experiencing uncertainty and ambiguity as it pertains to their work and working relationships. It is at times like this where Trust becomes essential. The 7 tips shared in this video will support you in creating effective, productive relationships. Read more →
3 Top Trust Breaking Behaviors in the Workplace
Signs and Symptoms That Trust is Being Eroded Within Your Team What this Article Covers: 3 Symptoms of Trust Erosion Trust Breaking Behavior #1: Gossip at Work Trust Breaking Behavior #2: Breaking Confidentiality Trust Breaking Behavior #3: Getting Even Building Trust in the Workplace The simplest things can turn a productive team into one where gossip, backbiting and other trust breaking behavior overshadow the work. It is because the level of trust within a team... Read more →
Build and Maintain Trust in Workplace Culture through Mutually Serving Intentions
Trust Tip #1 Mutually serving intentions and outcomes build and maintain trust in workplace relationships We are all familiar with the expression, “What’s in it for me?” Now, this is an appropriate question and has a place relationships throughout workplace culture. But, it can’t be the ONLY question. Assessing what you are giving to the situation as well as what you are receiving, about what you hope to gain and achieve through this mutually... Read more →
Build trust rather than throwing shade
Don’t be the person who shades other people out. Read more →
Let People Know You Care
What happens when people inadvertently get caught up in a me, me, me, orientation? Read more →
Conserve People’s Time and Energy
Expectations help to define the end game… what is it you and the people you work with most desire? Read more →
Support People to Move Through Change
Your consistent behavior is a stabilizing force. Don’t underestimate it. Read more →
Teach People What They Have to Offer: Build Trust at Work, Part 11
There are people you work with who’ve yet to realize their value. Read more →
Set People Up for Success: Build Trust at Work, Part 10
What happens when something isn’t delegated appropriately? Read more →
Make it Safe to be Human: Build Trust at Work, Part 9
Do you make it safe for yourself and others to screw up sometimes? Read more →
Secure Your Value to Your Team: Build Trust at Work, Part 8
Securing information to secure your own value is nothing but a fallacy. Read more →
Use People the Way They Want to Be Used: Build Trust at Work, Part 7
Are you making people feel like they’re on the sidelines? Read more →
Make It Safe for People to Talk to You: Build Trust at Work, Part 6
Have you ever confided in someone at work, only to discover what you shared got spread to other people? Read more →
Help People Understand the Playing Field: Build Trust at Work, Part 5
Often when people think about boundaries, they think about containing something. Read more →
Give People Peace of Mind: Build Trust at Work, Part 4
You just had a conversation in which you agreed to do something. You made a commitment. How do you want the other person to feel, as they walk away from you? Read more →
Help People Learn Skills: Build Trust at Work, Part 3
Did you watch the Olympiad rowing races? We were just talking with a client whose son was at one time an Olympic rowing hopeful. When he competed at the national level, he had to earn his spot on the team not by how well he performed, but by how well the crew performed when he was a part of it. Olympic rowing crews have eight athletes who’re nearly identical. Raw skill, talent, physical strength –... Read more →
Speak With Good Purpose: Build Trust at Work, Part 2
Do you consistently ‘nail’ every conversation you have at work? After talking to you, do people always, without fail, walk away with… Read more →
Data Driven Proof of the Critical Importance of Asking For Feedback: Build Trust at Work, Part 1
Ever experienced doubt about the level of trust you’ve built at work? Do you wonder where you stand? Not just with your boss, but with other key people? Unsettling, isn’t it? You’re not alone. Read more →
How This Team Saved a $30 Million Initiative From the Brink of Collapse
Your team’s about to blow a $30 million project. A project so big that if it does fail, it could actually derail your billion-dollar company. Read more →
1-Minute Exercise to Eliminate Hesitation
Doubt. Unsettling, isn’t it? Like a rock sewn into your shoe. Read more →
7 Indisputable Signs You Are Your Own Toxic Boss
We hear a lot about spotting and escaping toxic bosses. Bosses who behave in ways that cripple trust, bog down progress, and hold people back from achieving their best work. You want to run away from these people. But what about the toxic boss in your own head? Are you willing to recognize the ways you hold yourself back? Read more →
7 Scientifically Proven Ways to Earn Trust
You want to be a leader who thrives. You can’t thrive if people don’t trust you. Read more →
The Day You Inspired Me to Take Trust to the Next Level
You’ve inspired me. Your feedback to my last couple of posts has been…prolific. Read more →
3 benefits of allowing other people to make decisions
Easing up. Handing over the reigns. Letting other people take control. Encouraging them to call the shots. Easier said than done, right? Especially when the stakes have gotten so high, the margins so slim, and the competition so fierce. Read more →
What you can learn from over a million people who healed their relationships
“It is well with me only when I have a chisel in my hand.” – Michelangelo I don’t do well when I don’t know what to do next. When I spin. When I’m riddled with doubt. I actually feel physical pain when I’m deeply uncertain about which course of action will produce my desired result. How about you? I’d imagine you’re not a big fan of ambiguity, either. Especially when it comes to negotiating... Read more →
3 ways to leverage self-awareness and keep from hurting people
Do you remember when you learned to read a stop sign? Probably not. You were pretty young. But now that you know, you can’t go back to seeing just a bunch of white squiggles on a red background, right? You’re aware. This awareness is potent. It keeps you from hurting other people or yourself when you’re behind the wheel. Self-awareness keeps you from hurting people, too. Here are 3 ways to develop it: Read more →
5 Powerful Steps to Redirect Micromanagement
“There seems to be only one right way to do anything – and that’s his way.” Read more →
Are you willing to grow your leadership trustworthiness?
The manager who took his manufacturing plant from lowest to highest producer nationwide within 18 months. The VP of Finance who increased engagement by 25% and got a faltering $30 million initiative back on track. The Nursing Director of a renowned research hospital who spearheaded a controversial, hardline “no gossip” policy…and saw employee and patient satisfaction scores increase by double digits. The team leader who stepped away from a meeting to call his wife, and... Read more →
5 steps to release anger and rebuild trust
I was just in Manhattan facilitating a trust workshop. Women leaders from all over the metropolitan area had rolled up their sleeves, ‘gone to work,’ and stepped into real conversations about trust. In a powerful truth-speaking moment, one woman asked a provocative question about trust – or, rather, the lack of it: Read more →
22 Powerful Messages to Keep Trust Alive at Work
Often people tell me how they struggle to speak the right words to keep trust alive in their workplace relationships, especially in emotionally charged moments. Read more →
Wharton Cuts to the Chase: Trust and Betrayal, Profit and Loss
We just sat down with Dan Loney of Wharton’s @BizRadio111. What a cool guy. We loved talking with him! Dan asked provocative questions about how trust works in our workplace relationships. Our conversation was stimulating, and we know you’d benefit from listening to it. The catch? Read more →
5 Trust Building Tools from the International Space Station
Astronaut Scott Kelly just spent an unbroken year in space, setting a U.S. record. TIME Magazine chronicled Kelly’s time aboard the International Space Station in its documentary, A Year in Space. As I watched Kelly’s story, I was riveted. Not just by his passion and commitment, but by his remarkable capacity for trust. Trust in himself. Trust in his fellow astronauts. Trust that a million moving parts would get him safely into space and back.... Read more →
3 Truths about Trust and Betrayal from Maria Sharapova
For 11 years, tennis player Maria Sharapova has been #1 on Forbes’ list of highest paid female athletes. During a recent press conference, we learned for the last 10 of those years she’s been taking Meldonium, a medication the World Anti-Doping Agency (WADA) has now banned as a performance-enhancing substance. Read more →
4 Questions to Build Trust and Have Your Expectations Met
Every day, from the time we wake up and our feet hit the floor, we are managing expectations. Expectations others have of us. And, expectations we have of them. Read more →
Build Trust through Broken Promises
People often tell me how much they need to be able to count on one another to come through, particularly during this period of doing more with less. Think about it for a moment. When you do what you said you’d do, you give people concrete evidence that you can be trusted. Trust is your relationships’ adhesive. Without it, everything gets harder and takes longer. Simple, right? Read more →
How to Tell a Difficult Truth in 7 Straightforward Steps
Telling the truth can be difficult. In my work, people ask me to help them strengthen trust in their relationships. I work with individual leaders; other times with teams or entire organizations. Regardless of the scope of the engagement or place in the world I’m working, however, I’ve found that when it comes to trust, the same core issues surface. Among the most challenging of these issues? Read more →
8 Steps to Keep Distrust from Boiling Over
Betrayal is in the news. It seems like every time I tune in – to CNN, to The Wall Street Journal, to Twitter – people are shining the spotlight on people who’ve betrayed others through glaring, headline-grabbing offenses. Government leaders. Police officers. CEOs. Athletes. Celebrities. So many people are talking about the big things people do to break trust. Yet, through more than two decades spent researching the ins and outs of trust and its... Read more →
A Leader’s Guide to Asking for Support
How do people develop into transformational leaders? Is it through coaching? Training? Educating? According to Bank of Maroda Chairman Ravi Venkatesan in his insightful piece Building leadership: Unleash the disrupters, it’s none of those things: Read more →
How trustworthy are you? Find out in 60 seconds.
Your trustworthiness is your most powerful asset — both in business and in life. Think about it. What are the gains you experience when people trust you? What can you count on when your trustworthiness isn’t in doubt? Read more →
Yahoo’s Marissa Mayer Could Rebuild Trust. Here’s how.
Photo Courtesy: Giorgio Montersino Under CEO Marissa Mayer, in the last year more than one-third of Yahoo’s employees have parted ways with the company – either voluntarily or involuntarily. In the coming months, another 15% of Yahoo’s workforce is slated to be fired. Or, as Mayer prefers to say – “remixed.” “Ms. Mayer has steadfastly refused to use the word “layoff” to describe the thousands of jobs eliminated since she joined the company,” reported The... Read more →
#1 killer of trust in teams…and what to do about it.
We’ve worked with hundreds of teams in different parts of the world. They all share many things in common. One in particular has stood out to us. Regardless of geography, industry, or function, the #1 killer of trust in those teams is the same: Read more →
How leaders build trust, one mistake at a time.
When we work with leaders, we’re often asked, “what can I do to inspire trust?” For each leader, the answer is a bit different. When it comes to trust, people have unique strengths to leverage and vulnerabilities to address. That said, through nearly 25 years of trust-focused research and experience, we can give one piece of guidance to leaders seeking to increase their trustworthiness: Read more →
Do your relationships have cracks?
Over the years, people have asked us why we called our book Trust and Betrayal in the Workplace. Betrayal is a strong word. It’s complex and emotionally provocative. For some, it’s downright off-putting. “When you used the word betrayal,” people have said, “surely you knew you’d risk losing potential readers. If you wanted to make a contribution – to make people’s lives better – why would you use a word that could make people uncomfortable?... Read more →
Spark a Cycle of Reciprocity
You want to be trusted at work. We all do. We all want others to believe we’re good, capable people, guided by the best intentions. A truth about trust? It’s reciprocal. To get trust, we have to give it first. What does it look like when we give trust? Read more →
3 Things You Need to Know About Trust
Are you struggling to build and sustain trust in your workplace? You’re not alone. Human dynamics are challenging. Relationships are complex. If you’re like most people we serve, you’re running into three common problems as you try to strengthen trust in your organization. Read more →
Trust Begins with You.
We’re very excited to welcome you to our very first blog post and the launch of Reina on Trust Building! To be honest, as we launch our blog, we’re feeling like the proverbial kids in a candy store. We’ve been supporting leaders and teams to transform their workplaces through trust for nearly 25 years. We have much to share with you! Read more →