Trust and Betrayal in the Workplace

Trust and Betrayal in the Workplace-
Building Effective Relationships in Your Organization
By Dennis S. Reina, Ph.D. and Michelle L. Reina, Ph.D.
2nd Edition, Revised and Expanded
(Berrett-Kohler, 2006)

The only workplace book that helps you deal with betrayal and gives you the critical steps to rebuild and sustain trust once it has been broken! Click here to read what people are saying about the book... Save 35% - Buy Now Click here to Order from Amazon.com OR- Contact 1-800-CEO-READ to order your book (800-236-7323)

More than ever, there is a need for trust in the workplace. Business is conducted via relationships, and trust is the foundation for effective relationships. Yet, trust means different things to different people and this is a big problem!
Collectively drawing on thirty years of research and experience with organizations around the world, Dennis and Michelle Reina put people on the same page. The Reinas provide a simple and comprehensive approach to building trust that works! Their approach outlines a common language to discuss trust constructively, it identifies specific behaviors that build and break trust, and it describes steps for rebuilding trust and sustaining it over time, even during periods of change.
Trust takes time to develop; it is easy to lose and hard to regain. It is a fragile yet indispensable element in any relationship. Betrayal, or the loss of trust, is the focus of countless fiscal scandals, all of which ultimately resulted from a lapse in trust. However, it is not just these major lapses of integrity that break trust. Trust is broken in subtle ways every day in every workplace. As a result, countless numbers of people in the workplace today are in pain, and many organizations are hurting. After years of constant change—downsizing, restructuring, or of mergers and acquisition—trust among people in organization is at an all-time low. We have all felt the pain of a breach of trust or even a betrayal during the course of our working careers. Unmet expectations, disappointments, broken trust, and betrayals aren’t restricted to big events like restructurings and downsizings. They crop up every day on the job. The Reina’s show us the shape and form betrayal takes, its impact on relationships and performance, and most importantly what we can do to rebuild trust. Trust & Betrayal in the Workplace helps us see the natural role trust and betrayal plays in our lives, how we can rebuild trust and transform workplace relationships. Building on the first edition published in 1999, this expanded and revised edition provides new examples, highly practical tips, tools, and exercises to help readers create work environments where trust grows.

What people are saying…
“In any organization… leaders must constantly work to maintain and build trust to harness the inherent strength of the organization. [This] is a thought provoking and well-written book on building trust and honoring relationships in the corporate environment.”
—Cheryl Perkins, Senior Vice President and CTO, Kimberly-Clark Corporation

"This book makes us aware that trust is a precious thing…. The Reinas model to build and rebuild trust works!”
—Ap Eigenhuis, Sr.Vice President, Human Resources, Ice Cream & Frozen Food, Unilever

"Every leader knows that superior team results depend on an atmosphere of respect and trust. The Reinas are two people I can really trust to help build a successful climate in the workplace. Trust & Betrayal in the Workplace makes their trust building ideas accessible to everyone.”
—Carol S. Cohen, Vice President, American Express

"Trust & Betrayal in the Workplace speaks to every organization I have ever been involved in. The Reinas have so clearly laid out the business case for building trust, and the consequences for not, that any manager who ignores their advice does so at his or her own peril!"
—Toni Trombecky, Strategy & Integration, U.S. Army

“…. an honest examination of the gut-wrenching sense of betrayal many workers feel and the consequences organizations suffer. This book will enable you to move your organization toward the future’s promise of hope and high performance.”
– Jim Kouzes, coauthor, The Leadership Challenge & Chmn. Emeritus, Tom Peters Group

“Dennis and Michelle Reina provide a useful jumpstart in their thorough analysis of trust and how to build it. Their book can help teams succeed, as people learn to create positive, productive, pain-free relationships.”
—Rosabeth Moss Kanter, Harvard Business School, and author of World Class and Rosabeth Moss Kanter on the Frontiers of Management

"Workplace dynamics can make a significant difference to people and the businesses they are part of. This book highlights the importance of relationships built on trust and how trust can be harnessed to improve business outcomes, and the working environment of those in the business. This is essential reading for leaders and those who aspire to lead, as well as anyone who wants to understand how to build successful professional relationships. Thoroughly recommended."
—Martin L North, General Manager Fujitsu Consulting, Fujitsu, Australia

“Trust & Betrayal in the Workplace's principles are easily understood and transmitted into action steps. Not just a help in the workplace, the book provides an excellent roadmap for all life's relationships. In this new edition I especially appreciated the 'Stories from the Field'; they bring to life the model, the tools, and the underlying principles that make everything work.”
— Dale Hinman, Sr. Manager, Global Staffing, The Boeing Company

"The power of Trust & Betrayal in the Workplace lies in the Reinas’ effective formula for restoring and building trust in employees. The core characteristics of transformative trust can become guideposts for any individual or group."
– Major General Martha Rainville, Adjutant General, Vermont National Guard

“Samuel Clements observed that everyone talks about the weather, but no one does anything about it. The same might be said for trust. Well, Samuel, the Reinas have done something about it! They have given us the insights and tools to take on one of the most important constructs in personal and business relationships. The Reinas' work will provide you with the means to build trust immediately, and over the longer term. This is a must-read!”
–Richard Hossack, PhD, President, Mercer Delta Consulting Limited, Toronto, ON, Canada

“Dennis and Michelle Reina have nailed it! Trust & Betrayal in the Workplace is the book on trust and workplace relationships. The Reinas clearly map out a heart and soul, practical approach to trust building—essential to developing leadership credibility, employee engagement, team collaboration and organizational performance. A must-read for leaders hoping to retain talent and for employees wanting more fulfilling work.”
—Sharon Jordan-Evans, coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay and Love It, Don't Leave It: 26 Ways to Get What You Want at Work

“The essence of organizational life flows from the relationships of people who work together. Michelle and Dennis Reina have created a handbook for leaders and followers alike that teaches us the techniques we need to attain and sustain these relationships. This book is the key to achieving a goal we all seek: a productive and joyful work life.”
–Nancy Formella, MSN, RN, CNAA, Senior Nurse Executive, Dartmouth-Hitchcock Medical Center, Lebanon, NH

"This book highlights the importance of relationships and how trust can be harnessed to improve business outcomes and the working environment. This is essential reading for leaders and those who aspire to lead, as well as anyone who wants to understand how to build professional relationships. Thoroughly recommended!”
— Martin L North, General Manager, Fujitsu Consulting, Fujitsu, Australia

“An organization will never possess an environment of trust until the leadership possesses an understanding of the value a trust environment brings. The material contained in this book offers both a clear understanding of the value of trust and insights into methodologies for developing a high trust environment.”
— Darrell E. Thomsen, Jr., Chaplain, United States Military Academy, West Point

“Dennis and Michelle Reina provide a useful jumpstart in their thorough analysis of trust and how to build it. Their book can help teams succeed, as people learn to create positive, productive, pain-free relationships.”
—Rosabeth Moss Kanter, Harvard Business School, and author of World Class and Rosabeth Moss Kanter on the Frontiers of Management

“Trust and Betrayal in the Workplace has provided us with a practical pathway to organizational transformation. It contains tools that we have used in all our all of our relationships, internally and externally, to the organization. We consider the book a ‘must read’ for new leaders and mature executives alike.”
— Lori J. Brown, Vice President, Children’s Hospital & Health System of Milwaukee

“Business leaders are constantly wrestling with and are often stymied by trust issues; i.e. gossip, hoarding information, failure to take action, hidden agendas, people not delivering as promised. The Reinas show us how to respond to these complex situations in an effective way; one that cultivates workplaces where people WANT to produce!”
– Patricia S. Seemann, CEO, Sphere Advisors, Switzerland

“The Reinas remind us that it isn't love that makes the world go 'round -- it's trust.
We mustn't neglect it or take it for granted. For once it's lost, trust is almost impossible to
rebuild and repair. Indeed, trust is a pearl of great price -- rare, valuable, requiring protection by those would build strong relationships and strong organizations.”
—BJ Gallagher, coauthor of A Peacock in the Land of Penguins and What Would Buddha Do at Work?

“Dennis and Michelle Reina provide a simple formula to build effective relationships in our organizations. The book helps us focus on trust within ourselves and others, so we can significantly change our business world into an ethical, efficient and productive environment. Their passion for the subject inspired us to use the Reina Trust and Betrayal Model to transform our organization.”
– Barry Rassin, CEO & Chairman, Doctors Hospital Health System, Nassau, Bahamas

“I just finished reading Trust & Betrayal in the Workplace, and I must tell you it’s a great book! I've been using the Reinas approach since I arrived at the Library of Congress, and it’s made a huge difference in our office's credibility and productivity.”
– Karen D. Lloyd, Strategic Planning Officer, Library of Congress, Washington, D.C.

“We are thrilled to use Trust and Betrayal in the Workplace in our Executive Leadership programs! Dennis and Michelle help our executives better understand the dynamics of trust and betrayal. They learn behaviors to develop and sustain trusting relationships.”
– Deirdre Dixon, Program Director, the TECO Center for Leadership, University of Tampa

“Wow, Reina’s! I adore your easy and practical style. Trust & Betrayal in the Workplace demonstrates Emotional Intelligence in action. What every leader needs to know and develop in others.”
– Katrina Burrus, Ph.D, President, MKB Conseil & Coaching, Switzerland

"Trust and Betrayal in the Workplace is a roadmap to healing individuals, teams and organizations. This book supports individuals to ‘Know Thyself’, enables teams to create healthy and supportive relationships and informs organizations of ways to avoid the pitfalls of betrayal. An essential asset to all leaders desiring increased effectiveness and productivity in the workplace."
– Angela Airall, Organizational Effectiveness Consultant, New Jersey

“All too often, organizations focus on the short term and, in the process, lose the essence of their greatness, their people, and their relationships. This book is the first to tackle the hard stuff of relationships – building trust.”
–Sharon Reynolds, Program Manager, Strategic Planning & Marketing, Fujitsu Australia & New Zealand

“Trust & Betrayal in the Workplace is an unusual mix of conceptual insights and real-world advice. Michelle and Dennis Reina bring us fascinating breakthroughs in understanding how trust is built and destroyed, as well as a very practical measurement model that provides vital information for improving corporate performance.”
– Philippe Masson, author of Manager Humaniste, France

“Most leaders acknowledge the need for trust to exist in their organizations, and the consequences when trust is broken. Yet few of us know what to do to rebuild and maintain trust. In Trust & Betrayal in the Workplace, the Reinas reveal how we all break trust without intending to, and then they show us how we can rebuild trust. They help make trust and leadership into a science, but happily not rocket science!”
– Jonathan Winter, Founder, The Ci Group, England

“Trust & Betrayal in the Workplace is a timely reminder that business is built on relationships not just profit and loss statements. The principles and accompanying descriptions resonated loudly and the exercises at the end of each chapter provoke further thought and discussion. A valuable handbook to help negotiate organizational change.”
– Frances Bowron, Project Director, Australia

“Thank you for the roadmap to a place called TRUST. May we never lose our way.”
–Sissy Franks, Vice President, Health Care Education Association, and Director, Outpatient Center & Education

“Trust is the glue that holds relationships together. The Reinas give us valuable insights on how it can be built and preserved for the good of all parties.”
—Price Pritchett, Ph.D., Chairman, Pritchett & Associates

“The Reinas have shown us that trust is more than just a word, but the nexus that holds corporations together. This glorious homily demands the attention of all human resource professionals and executives at every level within any organization.”
—Neil S. Reyer, Vice President, Corporate Dining Services, The Chase Manhattan Bank

“If mutual trust is present, a relationship can weather even the most violent upheavals and offensives; if trust is absent, a relationship will break beneath the stress of change. Trust & Betrayal in the Workplace shows how to develop trust, and how to maintain its predominance within your company.”
— Tom Corbin, Assistant Treasurer & Director Business Services, Middlebury College, Vermont

© 1995-2006, The Reina Trust Building Institute, Inc., all rights reserved.