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“The Reina's clearly map out a heart-and-soul , practical approach to trust building.” ~ Sharon Jordan-Evans  Trust & Betrayal In The Workplace Building Effective Relationships in Your Organization
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Trust Building®
The Reina Trust & Betrayal Model® The Reina Trust & Betrayal Model® addresses trust in a truly systemic manner. We begin by defining trust as Transactional Trust™ and this begins the process of forming a common language that puts people on the same page about this complex and dynamic issue. We then introduce the challenge of Betrayal, again defining it and inviting people to openly address their experiences of betrayal. The next piece establishes our Seven Steps for Healing™ which clarifies the stages that will be worked through in order to achieve Transformative Trust™ which is a self-generating and synergistic trust. The Reina Trust & Betrayal Model® teaches specific behaviors that build trust, the subtle and not-so-subtle behaviors that break trust; the steps to rebuild it, and the characteristics that sustain it. For more on the Reina Trust & Betrayal Model® click here… The Business Need for Trust Trust is essential to organizational effectiveness. Your organization’s strategic initiatives, change efforts, employee engagement, collaboration, and risk taking cannot succeed without it. Simply put, trust makes organizations more profitable. A recent study showed that organizations where front-line workers trust senior leadership posted a 42% higher rate of return than those organizations where distrust was the norm—42%! Another recent study found that trust was by far the number one determinant of employee satisfaction. Employees viewed a small increase in their trust in management as equivalent to receiving a 36% pay increase! Conversely, they viewed a small decrease in trust as a 36% pay cut! Are you seeking increased speed to market, enhanced patient care, greater customer satisfaction, improved cost containment, cutting-edge technology, reduced union grievances, or expanded community outreach? Whatever you’re hoping to achieve, your business needs employees who embrace and adapt to change, who show up fully engaged and committed. In short, your business needs people to work in trusting relationships with one another to produce results. Sustained trust energizes people, relationships, and, ultimately, performance. Trust Makes Organizations Work™ Relationships are the lifeblood of business, and trust is the foundation of all effective relationships. People today need to connect with their coworkers and leaders. Trust makes that connection possible. People need to understand others and to be understood in return; to use their skills, talents, and full range of capability; to challenge and be challenged; to share and receive information; to count on others and be counted on. When the people in your workplace share trusting relationships, they bring their full competence to managing their responsibilities and are committed to developing new skills to meet the changing needs of your business. Trust Makes Relationships Work™ Yes, people want trust and business performance requires it. Yet trust is challenging. It takes time to build and it can be broken in an instant. Trust is very complex and can trigger highly-charged emotions, and it means different things to different people. You might even think trust is just a nebulous idea. But trust can be measured and understood behaviorally. Wherever you find trust you also find betrayal—a breach of trust or the perception of a breach. Betrayal is another trust-building challenge. Few people want to consider the dynamics of betrayal. Yet to achieve sustainable trust, you must not only consider betrayal but be able to effectively deal with it.
Trust Building® Solutions The Reina Trust Building Institute has researched what builds and breaks trust for over 15 years in more than 100 organizations with thousands of individuals and hundreds of teams. Out of an effort to answer these trust questions, the Reina Trust & Betrayal Model® was developed. The model and our approach embrace the highly-complex nature of trust and make it simple. Use the model to help make trust concrete, behavioral, and measurable. We link building trust in business and individual relationships to your organization’s drive for results.
We help people take action on trust-related issues!
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