Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization (Just Released Third Edition)


We’ve recently released the third edition of our best-selling book, Trust and Betrayal in the Workplace: Building Effective Relationships in Your Organization. More than an update, this new edition is a complete rewrite.

Why did we take a bestselling book, and completely recraft it?

Because the previous edition was written with leaders in mind. Since then, we've worked with thousands of people in hundreds of organizations worldwide and we’ve seen the need for everyone – regardless of their level of responsibility  to be equipped with the awareness, knowledge, insights, and tools they need to build and sustain trust.

Trust Begins With You.®

In this new edition, you'll learn – through new case studies, tools, tips, and reflections – how to recognize and shift trust breaking behaviors. You’ll learn the Dimensions of Trust: The Three Cs® and the 16 behaviors that, if practiced, will build high trust relationships and contribute to a high trust culture. You’ll also get a practical, proven process to rebuild trust – and work effectively again – in relationships where trust has been compromised.

This new edition is more than a book.

It’s a manual for building trust in the workplace. In it, we offer the most detailed blueprint available for building and sustaining high trust, highly effective relationships.

"This brand new edition of Trust and Betrayal in the Workplace is a must-read for anyone who desires more effective relationships at work, at home, and in the community. And who doesn't want that?"
~ Jim Kouzes, Co-author, The Leadership Challenge and Dean’s Executive Fellow of Leadership, Leavey School of Business, Santa Clara University

"The Reinas teach us what we each need to know to understand ourselves and begin building trust in our workplace relationships, regardless of our rank or responsibility. They challenged and inspired me to change my very approach to leadership. A highly recommended read."
~ Badger Godwin, Vice President, Global Safety & Security, Starbucks Coffee Company

Rebuilding Trust in the Workplace: Seven Steps to Renew Confidence, Commitment and Energy


Broken trust is a natural outcome of working together with other human beings. We’ve all been let down, disappointed, or even betrayed by others at work. We’ve all felt our energy plummet and struggled to work productively again when trust has been compromised.

The truth? Broken trust can be a stepping stone to even stronger trust, if you allow it to be.

After we wrote Trust and Betrayal in the Workplace, we were approached by hundreds of people, asking for more detailed information about how to move through betrayal. People needed deeper guidance in how they could learn to work productively again with people who'd broken their trust.

This book is the answer to that need. In its pages, we provide you with a compassionate, proven, seven-step process to rebuild — and even strengthen — trust after betrayal.

By incorporating the book’s philosophy into your life, you’ll rediscover your energy and optimism.

You’ll want to go to work again. You’ll feel safe, and will once again give your organization your best thinking and effort.

You’ll be equipped to harness any negative experiences — at work or at home — as a springboard for achieving your potential…both as a professional, and as a human being.

The only book that provides a step-by-step guide for rebuilding trust at work.

Get a proven process to heal pain, renew relationships, and get back in the flow at work.

"A very clear and practical framework for restoring the high degree of trust that makes organizations more productive and perform better."
~ Paul Rosenbaum, Senior Vice President, Managed Services, AT&T

"A major gift to managers at all levels who know something is amiss in their organizations and struggle to name it. They now understand that the underlying issue is broken trust, and they have the tools to attack this pervasive situation in all work settings."
~ Nancy A. Formella, Chief Operating Officer, Beth Israel Deaconess Medical Center