The Reina Trust Building Institute


Make Trust Building® your competitive advantage!


Who We Are
Pioneers in trust building, The Reina Trust Building Institute is a boutique woman-owned, research and development consulting firm located in the beautiful Green Mountains of Stowe, Vermont.  We are dedicated to the study and practice of building trust in relationships at work.  Founders Dr. Michelle L. Reina and Dr. Dennis S. Reina are considered world-wide authorities on building trust.  We have collectively devoted 30 years to researching the behaviors that build and break trust and to developing steps for rebuilding and sustaining trust that can support effective relationships and grow healthy, productive, energized organizations.
 
The Reina Trust Building Institute works with organizations that value relationships and realize the critical role they play in performance and success. We bring solutions that make trust-building a partner in the process of engaging people and conducting business. We link trust-building to strategic initiatives. Building trust is not just supplemental learning; we help you integrate trust into the way you do business! We make Trust Building® your competitive advantage!



Founders

	Michelle Reina, Ph.D. is co-founder and CEO of the Institute and an internationally sought-after trust-building expert. She is an author, researcher, consultant, speaker, coach, and workshop leader. She oversees business development and partner engagement for the Institute. Seasoned in areas such as strategic planning, change management, team development and employee engagement, Michelle has a unique ability to keenly listen to and understand the needs of organizations, leaders and individuals and for applying trust-building principles to ensure they are met.  She brings an uncommon combination of passion and practicality to engaging people in the essence of this important work…building trust, healing and renewal.  This comes from her commitment to ‘live’ trust-building methods in her own life.
Her clients include: American Express Kimberly-Clark, Children’s Healthcare System of Milwaukee, Nokia, Johns Hopkins Medical Center, Microsoft, U.S. Army Corps of Engineers, U.S. Department of the Treasury, U.S. Army Chaplaincy, West Point Academy and Yale University.
	Dennis Reina, Ph.D. is co-founder and President focusing on Research and Operations.  He is viewed worldwide as an authority on trust. Dennis developed the original Reina Trust & Betrayal Model®, the series of trust-measuring surveys, and many of the Trust Building® tools and resources that the Institute offers.  Dennis leads the Institute’s research initiatives and product development. Dennis has a gift for making the complex dynamics of trust simple, and for bringing them to life in a practical manner.  He brings an uncommon combination of passion, practicality and life experience to his keynotes, consulting, and training by experientially engaging participants in their learning.  He regularly consults, speaks, trains and coaches leaders and their people in organizations across the continent.
Dennis draws upon his experiences in life, such as wilderness treks and two battles with cancer to bring a deep perspective to trusting.  He has worked with organizations such as American Express, Boeing, Ben & Jerry’s, Harvard University, Johnson & Johnson, Middlebury College, U.S. Army Chaplaincy Corps, Treasury Executive Institute, University of Tampa, Walt Disney World, Wheaton Franciscan Healthcare of Wisconsin.
Michelle and Dennis Reina co-authored the ground breaking book, Trust & Betrayal in the Workplace: Building Effective Relationships in your Organization, Berrett-Koehler, 2006 now available as a revised and expanded 2nd edition.  They have two sons in college, Patrick and William. They, fell in love on the dance floor, have been married for 13 years and continue to ‘dance’ in life and in work.

Core Team

	Rick Tette is a Senior Consultant whose work and focus is dedicated to developing individuals, leaders and teams, both domestic and internationally – based upon a foundation of trust. Rick comes to the Institute following a 30 year career with Eastman-Kodak. He has designed and facilitated hundreds of leadership and team workshops, with the primary focus of building of trust, nurturing solid business relationships, creating values-based work environments, along with one-on-one and group coaching to enhance the skills of leaders. His approach to coaching and his commitment to people have earned him praise not only from Kodak, but also from ITT Industries, Microsoft, Project Adventure Inc., NexPress, RF Communications, and the Westin Atlanta Peachtree Hotel.
He specializes in the use of experientially-based tools and techniques to help teams and individuals explore the behaviors that will help them to work and grow as people and as a business. Rick’s commitment and dedication to his work is always apparent which results in a very “eye opening” reflective experience for all who have been coached by him and participated in his workshops.
	Jeffrey Douglas, MSW is an Executive and Team coach with 27 years of experience in developing healthy, effective relationships.  He is a skillful listener with a keen intuition that allows him to quickly understand the best way to deliver trust-based coaching that is just right for each leader and/or team to achieve what they most want and need from trust-building. Jeffrey guides leaders and teams into new insights, ways of understanding others, and developing relationship skills that give them the means to confidently make a difference with trust initiatives. Jeffrey’s heartfelt understanding and experience makes learning safe, exciting, in-depth, affirming, challenging and focused.
Jeffrey’s experience ranges from large corporations to family businesses such as: American Express, Kendal at Hanover Corporation, U.S. Army Chaplaincy, Kootenai Medical Center, Children’s Health System of Milwaukee, the U.S. Department of the Treasury, Knudsten Chevrolet, Pilgrim’s Natural Foods and CML Specialties.
	Christopher Dilts, D. Div.
	Heather Dieringer is the Institute’s Business Manager/Project Manager.  Heather spent 15 years developing and implementing corporate policies and procedures, audit controls, executive incentives packages, and technical solutions in the New York financial industry. After having experienced and observed the effects of trust building and breaking in several Wall Street corporations, Heather recognizes that the work the Institute brings into the world is exceptional as well as consequential.  Thus her work with the Institute provides mutual opportunity for insight, and demonstrates her desire to contribute to a paradigm shift.  She utilizes her wide variety of skills to support the Institute and the people we serve.
Heather makes accessing our Trust Measuring Surveys, Products, and Resources simple.
	Chris Francovich, Ed.D. is a teacher, learning theorist, and researcher with over 20 years of experience managing and consulting in educational as well as  public and private sector business environments.  At the Institute Chris’ work includes organizational consulting, the design and development of moderated asynchronous dialogue technologies, and the analysis and development of internal operational processes and trust measurement instruments.  The web-based dialogue platform has been designed as a platform to deliver, facilitate, and sustain Dennis & Michelle Reina’s work on Trust & Betrayal in the Workplace.  Chris is also assistant professor in the Doctoral Program for Leadership
Studies in the school of Professional Studies at Gonzaga University in Spokane, Washington. He also is a senior research associate for the Northwest Regional Faculty Development Center at the Boise VA Medical Center in Boise, Idaho. Chris’ work is focused on inquiry into the purposes & effects of residency training programs within the context of operating clinic/hospital environments.   Chris is active in the American Society of Training and Development Spokane Chapter and a board member of the Mary Parker Follett Foundation. He lives with his wife and two sons in Post Falls, Idaho.
	Jesse Mendoza, Ph.D. is an international team and organizational-development specialist who resides in Albuquerque, New Mexico. He partners with clients to identify desired change and helps them align business activity with successful business outcomes by raising awareness and accountability at the individual, team, and organizational level. He brings 16 years of experience helping people to maximize and sustain personal and organizational efficiency.   Jesse has served a variety of private and nonprofit groups ranging from large, multilateral corporations including American Express, General Electric, Merck Pharmaceuticals, and Xerox Corporation.
His work with smaller organizations such as New Mexico Council for Exceptional Children, Alta Mira Specialized Family Services, Inc., and Public Service Company of New Mexico.  He loves working cross culturally and has worked in China, Central Asia, and Europe as well as with various Native American and Hispanic communities in the southwest region of the US. He has been an active member of the Reina Trust Building Network since March 2000 and is dedicated to the continuous research and development of the essential concept of Trust.
	Roland E Livingston, Ed. D., is an educator and organization development consultant. His work focuses primarily in the areas of leadership, team effectiveness, executive coaching, diversity, and management development processes and services. He has worked extensively in organizational effectiveness, diversity management and team building with such clients as Boeing, J. P. Morgan Chase Bank, Johns Hopkins University School of Nursing, and the National Imagery and Mapping Agency. He is widely regarded for his ability to help clients identify ways to improve leadership and team effectiveness through the application of relational strategies based upon trust and authenticity. Roland is also an assistant professor at Wilmington College in New Castle, DE where he is responsible for the Masters in Organizational Leadership Program.
He also teaches at The American University in Washington DC and he is a principal trainer at the Leadership Development Institute at the University of Maryland University College and at the Rensselaer Learning Institute in Hartford, CT.   Roland is an active member of several professional societies, including The NTL Institute for Applied Behavioral Science, the Organization Development Network, The International Association of Facilitators, and The Academy of Management. He has been active with the Reina Trust Building Network since January, 2002.

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