Trust Building Testimonials

Trust Building® Trainings & Certification Program
Trust Building Tools and Experiential Equipment
Trust Building Consulting
Trust & Betrayal in the Workplace Book and Speaking
Letters from Army Reserve Headquarters
Trust and Betrayal- Healing a Marriage after an Affair


Trust Building® Trainings & Certification Program

“The Reina Trust Building Program provides participants with a depth of understanding and wealth of tools for becoming workplace trust-builders. The complex concept of trust becomes clear and accessible.”  
Alix McNitt, Harvard University, Cambridge, MA

“The Reina Trust Building Program is the most meaningful organizational workshop that I have ever attended. The Reinas’ are masters at creating an environment that is safe, yet challenges participants to intricately and deeply examine what is perhaps the most critical element in all human relations – trust.”          
Jesse Mendoza, Ph.D., Albuquerque, NM

"Dennis and Michelle, last week was a rewarding week.  Your program will be a life changing event for the Chaplaincy!  We are already talking about how we can put it to work with our own team, the Department of Ministry and Pastoral Care.  We also look forward to offering it as training for our Clinical Pastoral Education residents here at Walter Reed." 
Chaplain (COL) Craig N. Wiley, Department of Ministry and Pastoral Care,
Walter Reed Army Medical Center, Washington, DC 

"Dennis, Michelle and Jeffrey, your words encourage and affirm me in the very ministry of trust-building that you facilitated for us last week by your able leadership. Thanks for the privilege of working with you all in this life-changing discipline."
Chaplain (LTC) Chris Wisdom, Office of the Chief of Chaplains, U.S. Army, Washington, DC

"Your training has been transformative for me to think about the models and the experience.
I was acting Executive Officer for the Chief of Chaplains yesterday and I read a couple of After Action Reviews from the guys and they were strong.  I have also spoken to a couple of people from the other group.  Good solid feedback!"
Chaplain (COL) Glen L. Bloomstrom, Director, Ministry Initiatives Directorate, U.S. Army, Arlington, VA

"I want to give you an update on some practical ways your training has already been put into use. As you may know I am the Family Life Chaplain for Ft. Jackson which means I get all the tough counseling cases that the other chaplains can not or do not have the time for long term counseling.  I have been using your model in counseling as most of the cases I deal with are in a direct response to a perceived or real betrayal.  Using your model and helpful visual tools has put the light bulb on quicker than I have experienced in the past for most of these people! You stuff is revitalizing my counseling.  THANK YOU!"
- Chaplain (MAJ) Klon Kitchen, Installation Chaplains Office, Ft. Jackson, U.S. Army,
South Carolina
 
“Had a great week under your leadership at the Trust in the Workplace certification workshop here in DC.  I appreciate all that you had to teach and role model for the group.  Thank you.”
- Master Sergeant Christopher Patterson, U.S Army, Korea


Trust Building Tools and Experiential Equipment

“From a personal level, I am using the tools in the marriage and personal counseling. These tools enable me to get others to open up and understand why they are where they are with the Trust & Betrayal Model. This is a wonderful tool and I am enjoying seeing the success of its use in people's lives.  Thank you and your office for recognizing the need for such training and for enabling it to get out here where we are.”
Chaplain (MAJ) Klon Kitchen, U.S. Army, Ft. Jackson, South Carolina

“The Trust & Betrayal Model is truly a "world class" organizational teambuilding tool.
Thank you for all the support your own "team" offers us.”
Chaplain (MAJ) Michael Strohm:, U.S. Army, Heidelberg, Germany

“I can't say enough about the effectiveness of the experiential equipment used during our trust building work.  As both a participant and a facilitator, I witnessed the incredible power of the equipment as it funneled everyone into trusting relationships with their partner and group. It is difficult for me to imagine a more powerful tool for building trust.”
- James F. Briggs, CPA, President - Systems Group

"I have used the Reina Trust Building Experiential Equipment with clients who are struggling with team dynamics that seriously impact performance. This Essential Kit vividly demonstrates to the team itself what is going on, and members often have that "aha" moment - "I now see what is going on"....This often cuts to the chase and the de-briefs afterward are some of the most precious moments a team can experience together." 
Caroline G. Nicholl, J.D., CEO Blue Apricot Solutions

Trust Building Consulting
"Just thought I'd let you know that Freely Creative, Inc. met and surpassed our sales goal for 2004! After such a terrible start to the year we had our work cut out for us but managed to stay focused and get the job done. The retreat with you was a very important part of us focusing on our goals and doing what needed to be done. You helped us break through that million dollar sales barrier and we now have the confidence and systems in place to meet this year’s sales goal. I just wanted to thank you again for your help!"
- Jeff Nicholson, President and CEO, Freely Creative, Inc., Stowe, VT 
 
“I know you will continue to do great things with your work, which is so valuable and significant.”
Chaplain (MAJ) Joey Byrd, Bicentennial Chapel, Redstone Arsenal, Alabama
- Trust Building Featured in the News

"As a long-time systems thinker practitioner, and as the closest thing we have to an OD person in my organization (which has recently gone through major trauma involving the malfeasance and resignation of the CEO), I was very struck by, and favorably impressed with, your article in The Systems Thinker.  I was able at once to point out to our new leader (who has no previous experience in organizational management), that he has thus far done a generally excellent job in starting the trust re-building process, and I passed on the article in the expectation he can learn more along the way. Best regards, and thanks again."
- Malcolm Burson, Associate Director, Policy Services, Maine Department of Environmental Protection


Trust & Betrayal in the Workplace Book and Speaking
“In any organization… leaders must constantly work to maintain and build trust to harness the inherent strength of the organization. [This] is a thought provoking and well-written book on building trust and honoring relationships in the corporate environment.”
—Cheryl Perkins, Senior Vice President and CTO, Kimberly-Clark Corporation

"This book makes us aware that trust is a precious thing…. The Reinas model to build and rebuild trust works!”  
—Ap Eigenhuis, Sr.Vice President, Human Resources, Ice Cream & Frozen Food, Unilever, Netherlands

"Every leader knows that superior team results depend on an atmosphere of respect and trust.  The Reinas are two people I can really trust to help build a successful climate in the workplace. Trust & Betrayal makes their trust building ideas accessible to everyone.”
—Carol S. Cohen, Vice President, American Express

”Trust & Betrayal speaks to every organization I have ever been involved in.  The Reinas have so clearly laid out the business case for building trust, and the consequences for not, that any manager who ignores their advice does so at his or her own peril!”
—Toni Trombecky, Strategy & Integration, U.S. Army 

“…. an honest examination of the gut-wrenching sense of betrayal many workers feel and the consequences organizations suffer. This book will enable you to move your organization toward the future’s promise of hope and high performance.”
– Jim Kouzes, coauthor, The Leadership Challenge & Chmn. Emeritus, Tom Peters Group

“Dennis and Michelle Reina provide a useful jumpstart in their thorough analysis of trust and how to build it.  Their book can help teams succeed, as people learn to create positive, productive, pain-free relationships.”
—Rosabeth Moss Kanter, Harvard Business School, and author of World Class and Rosabeth Moss Kanter on the Frontiers of Management


More testimonials from around the globe… 
 “Trust & Betrayal's principles are easily understood and transmitted into action steps.  Not just a help in the workplace, the book provides an excellent roadmap for all life's relationships.  In this new edition I especially appreciated the 'Stories from the Field'; they bring to life the model, the tools, and the underlying principles that make everything work.”
— Dale Hinman, Sr. Manager, Global Staffing, The Boeing Company

The power of Trust & Betrayal in the Workplace lies in the Retinas’ effective formula for restoring and building trust in employees. The core characteristics of transformative trust can become guideposts for any individual or group.
– Major General Martha Rainville, Adjutant General, Vermont National Guard

“Samuel Clements observed that everyone talks about the weather, but no one does anything about it.  The same might be said for trust.  Well, Samuel, the Reinas have done something about it!  They have given us the insights and tools to take on one of the most important constructs in personal and business relationships.  The Reinas' work will provide you with the means to build trust immediately, and over the longer term.  This is a must-read!”
–Richard Hossack, PhD, President, Mercer Delta Consulting Limited, Toronto, ON, Canada

“Dennis and Michelle Reina have nailed it! Trust & Betrayal in the Workplace is the book on trust and workplace relationships. The Reinas clearly map out a heart and soul, practical approach to trust building—essential to developing leadership credibility, employee engagement, team collaboration and organizational performance. A must-read for leaders hoping to retain talent and for employees wanting more fulfilling work.”
—Sharon Jordan-Evans, coauthor of Love 'Em or Lose 'Em: Getting Good People to Stay and Love It, Don't Leave It: 26 Ways to Get What You Want at Work

“The essence of organizational life flows from the relationships of people who work together.  Michelle and Dennis Reina have created a handbook for leaders and followers alike that teaches us the techniques we need to attain and sustain these relationships.  This book is the key to achieving a goal we all seek: a productive and joyful work life.” 
–Nancy Formella, MSN, RN, CNAA, Senior Nurse Executive, Dartmouth-Hitchcock Medical Center, Lebanon, NH

"This book highlights the importance of relationships and how trust can be harnessed to improve business outcomes and the working environment. This is essential reading for leaders and those who aspire to lead, as well as anyone who wants to understand how to build professional relationships. Thoroughly recommended!”
— Martin L North, General Manager, Fujitsu Consulting, Fujitsu, Australia

 “An organization will never possess an environment of trust until the leadership possesses an understanding of the value a trust environment brings. The material contained in this book offers both a clear understanding of the value of trust and insights into methodologies for developing a high trust environment.”
— Darrell E. Thomsen, Jr., Chaplain, United States Military Academy, West Point

“Dennis and Michelle Reina provide a useful jumpstart in their thorough analysis of trust and how to build it.  Their book can help teams succeed, as people learn to create positive, productive, pain-free relationships.”
—Rosabeth Moss Kanter, Harvard Business School, and author of World Class and Rosabeth Moss Kanter on the Frontiers of Management

 “Trust and Betrayal in the Workplace has provided us with a practical pathway to organizational transformation.  It contains tools that we have used in all our all of our relationships, internally and externally, to the organization.  We consider the book a ‘must read’ for new leaders and mature executives alike.”  
— Lori J. Brown, Vice President, Children’s Hospital & Health System of Milwaukee   

“Business leaders are constantly wrestling with and are often stymied by trust issues; i.e. gossip, hoarding information, failure to take action, hidden agendas, people not delivering as promised.  The Reinas show us how to respond to these complex situations in an effective way; one that cultivates workplaces where people WANT to produce!”
– Patricia S. Seemann, CEO, Sphere Advisors, Switzerland

 “The Reinas remind us that it isn't love that makes the world go 'round -- it's trust.
We mustn't neglect it or take it for granted.  For once it's lost, trust is almost impossible to
rebuild and repair.  Indeed, trust is a pearl of great price -- rare, valuable, requiring protection by those would build strong relationships and strong organizations.”
—BJ Gallagher, coauthor of A Peacock in the Land of Penguins and What Would Buddha Do at Work?

“Dennis and Michelle Reina provide a simple formula to build effective relationships in our organizations.  The book helps us focus on trust within ourselves and others, so we can significantly change our business world into an ethical, efficient and productive environment.  Their passion for the subject inspired us to use the Reina Trust and Betrayal Model to transform our organization.”
– Barry Rassin, CEO & Chairman, Doctors Hospital Health System, Nassau, Bahamas

“I just finished reading Trust & Betrayal in the Workplace, and I must tell you it’s a great book! I've been using the Reinas approach since I arrived at the Library of Congress, and it’s made a huge difference in our office's credibility and productivity.”
– Karen D. Lloyd, Strategic Planning Officer, Library of Congress, Washington, D.C.

 “We are thrilled to use Trust and Betrayal in the Workplace in our Executive Leadership programs! Dennis and Michelle help our executives better understand the dynamics of trust and betrayal. They learn behaviors to develop and sustain trusting relationships.”
– Deirdre Dixon, Program Director, the TECO Center for Leadership, University of Tampa

 “Wow, Reina’s! I adore your easy and practical style.  Trust & Betrayal in the Workplace demonstrates Emotional Intelligence in action. What every leader needs to know and develop in others.”
– Katrina Burrus, Ph.D, President, MKB Conseil & Coaching, Switzerland

"’Trust and Betrayal in the Workplace’ is a roadmap to healing individuals, teams and organizations. This book supports individuals to ‘Know Thyself’, enables teams to create healthy and supportive relationships and informs organizations of ways to avoid the pitfalls of betrayal. An essential asset to all leaders desiring increased effectiveness and productivity in the workplace."
– Angela Airall, Organizational Effectiveness, Girls Scouts of America, New Jersey

“All too often, organizations focus on the short term and, in the process, lose the essence of their greatness, their people, and their relationships. This book is the first to tackle the hard stuff of relationships – building trust.”
–Sharon Reynolds, Program Manager, Strategic Planning & Marketing, Fujitsu Australia & New Zealand

 “’Trust & Betrayal’ is an unusual mix of conceptual insights and real-world advice.  Michelle and Dennis Reina bring us fascinating breakthroughs in understanding how trust is built and destroyed, as well as a very practical measurement model that provides vital information for improving corporate performance.”
– Philippe Masson, author of Manager Humaniste, France

“Most leaders acknowledge the need for trust to exist in their organizations, and the consequences when trust is broken. Yet few of us know what to do to rebuild and maintain trust. In Trust & Betrayal in the Workplace, the Reinas reveal how we all break trust without intending to, and then they show us how we can rebuild trust. They help make trust and leadership into a science, but happily not rocket science!”
– Jonathan Winter, Founder, The Ci Group, England

“Trust & Betrayal in the Workplace is a timely reminder that business is built on relationships not just profit and loss statements.  The principles and accompanying descriptions resonated loudly and the exercises at the end of each chapter provoke further thought and discussion. A valuable handbook to help negotiate organizational change.”
– Frances Bowron, Project Director, Australia

“Thank you for the roadmap to a place called TRUST. May we never lose our way.”
–Sissy Franks, Vice President, Health Care Education Association, and Director, Outpatient Center & Education

“Trust is the glue that holds relationships together. The Reinas give us valuable insights on how it can be built and preserved for the good of all parties.”
—Price Pritchett, Ph.D., Chairman, Pritchett & Associates

“The Reinas have shown us that trust is more than just a word, but the nexus that holds corporations together.  This glorious homily demands the attention of all human resource professionals and executives at every level within any organization.”
—Neil S. Reyer, Vice President, Corporate Dining Services, The Chase Manhattan Bank

“If mutual trust is present, a relationship can weather even the most violent upheavals and offensives; if trust is absent, a relationship will break beneath the stress of change.  Trust & Betrayal in the Workplace shows how to develop trust, and how to maintain its predominance within your company.”
-Tom Corbin, Assistant Treasurer & Director Business Services, Middlebury College, Vermont

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